DERMLY SHIPPING POLICY

Last Updated: September 8, 2025

SHIPPING OPTION

We offer one shipping method for all orders:

Priority Shipping - Tracked & Insured: $6

• Fast, secure delivery worldwide
• Full tracking from shipment to delivery
• Complete insurance coverage for your order
• Available to all destinations

PROCESSING TIME

• Orders are processed within 1-2 business days
• Processing may take longer during peak seasons or promotional periods
• Orders placed on weekends or holidays will be processed the next business day

DELIVERY TIMEFRAMES

United States: 3-7 business days International: 7-14 business days

Delivery times may vary based on customs processing and local postal services

WHAT'S INCLUDED

• Full package tracking from pickup to delivery
• Complete insurance coverage against loss or damage
• Signature confirmation for all deliveries
• Email notifications with tracking updates

INTERNATIONAL SHIPPING

• Customs duties and taxes are the responsibility of the recipient
• Some countries may have import restrictions on personal care devices
• International customers are responsible for knowing their local import regulations
• Dermly is not responsible for packages held by customs

DELIVERY DETAILS

• Packages require signature confirmation
• We ship to both residential and business addresses
• P.O. Box delivery available in most locations
• Please ensure your shipping address is accurate - we cannot redirect packages once shipped

LOST OR DAMAGED PACKAGES

Since all shipments are fully insured:

• Contact us immediately if your package appears lost or damaged
• We will process insurance claims and provide replacement or full refund
• No additional documentation required from customers

ADDRESS CHANGES

• Address changes must be requested within 2 hours of placing your order
• Contact support@trydermly.com for modifications
• Changes may not be possible once orders enter shipping process

CONTACT INFORMATION

For shipping inquiries: support@trydermly.com Response time: Within 24 hours