Refund policy

DERMLY RETURN & REFUND POLICY

90-Day Money-Back Guarantee

At Dermly, we stand behind our products with confidence. We offer a 90-day money-back guarantee, allowing you to experience the transformative results of our anti-cellulite sculpting technology risk-free.

Return Process

  1. Contact our support team at support@trydermly.com within 90 days of delivery
  2. Provide order number and reason for return
  3. Receive return authorization and prepaid shipping label
  4. Package items securely with all original components
  5. Ship using provided label within 7 days of authorization

Eligibility Requirements

  • Items must be in original condition with all components included
  • Returns initiated within 90 days of delivery date
  • Valid proof of purchase required
  • Products must be purchased through authorized channels at standard pricing

Refund Processing

  • Refunds processed within 5-7 business days after receiving returned item
  • Original payment method will be credited
  • Shipping costs are non-refundable except for defective products
  • International returns may be subject to additional processing fees

Product Condition Standards

Returned items must be in resaleable condition. Normal trial use is expected, but products showing damage from misuse, modification, or excessive wear may result in partial refund or return rejection.

Important Notes

This guarantee applies to products purchased at their listed retail value. Special promotional pricing, limited-time offers, and bundled packages may have modified return terms as specified at time of purchase.

Contact Information

For return inquiries: support@trydermly.com Customer Service Hours: Monday-Friday, 9 AM - 6 PM EST